Frequently Asked Questions...
...and Answers!

How are the balloons delivered?
In a large white box, fully sealed with no clue as to the contents, the gift will be a complete surprise.

Who delivers your balloons?
All balloons are delivered by Royal Mail.

At what time will my balloons be delivered?
This depends on the delivery type you choose. You can choose guaranteed before 9am, guaranteed before 1pm, or 1st class post which is dependent on the post round delivery time.

Can I get an afternoon delivery?
Sorry, this is not available.

What happens if nobody is home?
A card will be left giving instructions on where to collect the box or how to arrange re-delivery with Royal Mail. If you wish this to be left with a neighbour please advise in advance (via email) and a note can be placed on the box with this request. (There is no guarantee that this can always be done)

Can the box be left in a porch or doorway?
No, sorry. The box requires a signature on delivery and cannot be left without one.

I need a signature to prove this was delivered, can I get one?
Yes, but this takes about 3-5 days to arrive.

I need to change the address/message/other details. Can I do this after the order has been confirmed?
Yes, we are more than happy to change anything. However we can only do this as long as the box has not been despatched.

My box is being delivered today. I need to change the address. Is this possible?
No, an address cannot be altered after the box has been despatched.

Can you guarantee a Saturday delivery with Special Delivery option?
No. We do send balloons for Saturdays but this is not a guaranteed delivery day. If your balloon does not arrive on the Saturday it will be delivered on the next Monday. (Not Bank Holidays). Balloons to residential areas for Saturdays stand about 80-90% of arriving. There is less chance of a balloon arriving to a business address; you would be best advised to opt for a weekday delivery.

If I want to send a gift anonymously, is this possible?
Yes, no information other than your message for the card is ever passed to recipients, even if we are called by phone.

Can you guarantee exact day deliveries for British Forces PO numbers?
BFPO deliveries cannot be guaranteed to arrive on the exact day selected.

Which materials are Whoosh balloons made from?
Whoosh balloons are made from foil and can be kept forever. They are filled with Helium gas which allows them to float. Helium is safe, non-toxic, non-flammable and environmentally friendly. However, it should not be inhaled.

What should I do when my balloon loses buoyancy?
Once your balloon loses buoyancy, it may be gently pressed flat to expel any remaining helium and folded flat to preserve.

How long will my balloon float for?
In most cases helium balloons will will float for 7-10 days. They may lose some air after the first 2-3 days and may be re-inflated for firmness (not buoyancy) carefully using a straw (please do not inhale, to be done by an adult).

The floating time of your helium balloon depends on a number of environmental factors, especially temperature. The warmer the air, the faster the helium will leak.

How can I prolong the floating time of my balloon?
To prolong the floating time of your balloon, store in a cool room away from direct sunlight.

In some cases, a balloon that has lost buoyancy may be revived by gently changing the temperature (by applying your hand or ice for example). This slight change may be enough to alter the volume and restore buoyancy.

Supervision should be exercised when opening a Whoosh balloon gift package with children, as some items may present a choking hazard.